We reserve the right to amend, revise or modify these Terms at any time at our absolute discretion without prior notice to you, and such amended, revised or modified Terms shall be effective upon their publication on this Site. Please visit this Site regularly and check these Terms to ensure that you are aware of all the terms governing your use of this Site. Your continued access and/or use of this Site constitute your agreement to and acceptance of the amended, revised or modified Terms.
For the purposes of these Terms:-
- The terms “Mayflower”, “us”, “we”, “our” shall mean Mayflower Holiday Sdn. Bhd. (Company No.: 843960-T/ KPK 7367).
- The term “Site” shall mean this website (www.mayflower.com.my) and the other pages hereof.
- The terms “you”, “your” and “yours” shall mean you, the person(s) accessing this Site and the party on whose behalf you are doing so.
1.1 Mayflower offers an online platform through this Site (“Services”), where you can browse for,
reserve and purchase any and/or all of the following, which are offered by the respective vendors
listed on this Site:-
b. temporary accommodation and lodging;
c. travel packages;
d. rental vehicles;
e. travel insurance; and/or;
f. event and/or attraction tickets; and/or;
g. wifi dongle.
1.2 Mayflower will be the merchant on record in respect of the Services.
1.3 Mayflower reserves the absolute discretion to change, suspend or discontinue all or any part of the
Services at any time without prior notice to you.
2.1 The vendors listed on this Side (“Vendors”) are independent contractors and not agents or
employees of Mayflower. This Site does not make any representation and should not be construed
as making any recommendations or suggestions to the level of service or rating of the Vendors.
Mayflower shall not be held liable for any omissions, breach of representations, warranties,
breaches or negligence of any Vendors or for any personal injuries, death, property damage or
other damages or expenses as may be suffered and/or incurred by you resulting there from.
2.2 The products and services available through this Site are subject to the published conditions of the
respective Vendor (“Vendor’s Terms”), including but not limited to the conditions of purchase and
policies relating to subsequent changes, cancellation and refund. Please read the Vendor’s Terms
carefully before confirming your purchase.
2.3 Any violation of the Vendor’s Terms may result in the cancellation of your reservation, in you being
denied access to the applicable product/ services, in the forfeiture of any your monies paid for
such reservation, and/or in our debiting your account for any cots we may incur as a result of such
violation by you.
2.4 By making a booking or purchasing the product and/or services of the Vendors, you are deemed to
have read, understood and agreed to be bound by the Vendor’s Terms.
3. Additional terms
3.1 Further and in addition to the Vendor’s Terms, certain sections or pages on this Site may contain
additional and/or separate terms and conditions, which are different from these Terms. In the
event of a conflict, the additional and/or specific terms and conditions shall prevail for those
sections or pages.
4. User’s representation & warranties:
4.1 By using the Services offered via this Site, you hereby warrant that:-
a. You are at least eighteen (18) years of age;
b. You possess the legal capacity and authority to form a binding contract;
c. You will use these Services in accordance with the Terms herein; and
d. All information supplied by you to the Site is true, accurate, current and complete.
4.2 You hereby agree to indemnify Mayflower from any loss, damage, cots, expense, liability and
claims which may be suffered and/or incurred by Mayflower resulting from your use of this Site in
breach of any of these Terms.
5. Permissible use and prohibited use
5.1 You may only use this Site to make legitimate reservations, purchases or requests to purchase the
products or services rendered by the respective Vendors.
5.2 You shall not:
a. Use this Site for commercial purposes without Mayflower’s permission;
b. Use the Site to make any speculative, false or fraudulent reservation or purchase and/or any
purchase in anticipation of demand;
c. Take any action which may impose an unreasonable or disproportionately large load on the Site;
d. Use this Site in any manner which could damage, disable, overburden or impair or otherwise
interfere with the other users’ use of this Site or other users’ computer equipment, or cause
damage, disruption or limit the functioning of any software, hardware or telecommunication
e. Attempt to gain unauthorized access to this Site, other accounts, computer system, or networks
connected to this Site, through hacking, password mining or any other means;
f. Deliver any unlawful postings to or through this Site, or any postings which advocate illegal
g. Post anything which contain material that could be considered harmful, obscene, lewd, indecent,
violent, abusive, insulting, threatening, harassing, hateful or otherwise objectionable;
h. Post anything that contain any defamatory, false or libelous material;
i. Post anything that infringes or violates any intellectual property or any other rights of any third
6. Intellectual Property Rights
6.1 The content, text, images, graphics, sound files, animation files, video files, and their arrangement
on this Site are all subject to copyright and other intellectual property protection.
6.2 The copyright in the materials contained on this Site (including but not limited to the software, text,
data, html codes and other codes on this Site) belongs to Mayflower or its licensors. These
materials may not be copied for commercial use or distribution, nor may these materials be
modified, transmitted, displayed, reproduced, published, or reposted to other sites or otherwise
used for any public or commercial use without the prior express written permission of Mayflower.
You may print, copy, download or temporarily store extracts from this Site for your personal use
6.3 All the trademarks, service marks and logos displayed on this Site are the registered, pending
registration and/or unregistered trademarks of Mayflower or Mayflower’s affiliates or the
respective third party proprietors as identified in the Site. Unless the express prior written consent
of Mayflower or the relevant Mayflower’s affiliate or third party proprietor has been obtained,
nothing contained on the Site shall be construed as granting any license or right for you to use,
copy or modify such trademarks, service marks or logos.
7. Links to third party Sites
7.1 This Site may contain links to other sites that are independently owned, maintained or operated by
third parties that are not under the control and/or supervision of Mayflower (“Linked Sites”). The
links are provided for your convenience only and shall not be interpreted as a recommendation
and/or endorsement by Mayflower of the contents of the Linked Sites and/or any products and/or
services appearing on and/or provided through such Linked Sites.
operator of each Linked Site that you should review.
7.3 Mayflower hereby expressly disclaims any responsibilities and makes no warranties (express or
implied) in respect of the contents, materials, products or services posted or offered at any of the
Linked Sites. Your access and use of any such Linked Sites and their content, materials, products
or services is solely at your own risk. Mayflower shall not be responsible or liable, directly or
indirectly, for any loss, expense or damage suffered by you resulting from your use or reliance on
such content, materials, products or services of the Linked Sites.
8. Disclaimer & Limitation of Liability
8.1 All contents or materials, information and functions contained on this Site are provided on an “AS
IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Mayflower disclaims all
warranties, endorsements or representations, whether express or implied, including but not limited
to the following:-
a. The correctness, accuracy, adequacy, reliability, completeness and usefulness of any contents,
materials or information contained on this Site;
b. The merchantability, fitness for use, fitness for a particular purpose and/or non-infringement of
third party rights of any contents, materials or information contained on this Site;
c. That the access to this Site will be uninterrupted or that there will be no downtime, delays,
failures, errors or omissions or loss of information as this Site is transmitted to you; and
d. That no viruses or other contaminating or destructive materials or elements will be transmitted
or that your computer system will not be damaged from accessing and/or using this Site.
8.2 To the fullest extent permitted by law, Mayflower shall not in any manner be held responsible or
liable, whether directly or indirectly, for any losses, damage or expenses as may be suffered by
you resulting from or in connection with:-
a. Your reliance on any of the contents, materials or information on this Site;
b. Your access or use of, or inability to access or use this Site and/or the products or services
obtained through this Site;
c. Any failure of performance, error, omission, interruption, defect, delay in operation or
transmission, computer virus or line or system failure to this Site.
8.3 In the event where Mayflower is found to be liable to you, to the maximum extent permitted by law,
Mayflower’s liability shall be limited, at our sole option, to either of the following:-
a. Resupply of the Services; or
b. payment in lieu to the cost of resupplying the Services
8.4 Without prejudice to the above, the total aggregate liability of Mayflower to you, whether in
contract, tort (including negligence) or otherwise for any loss or damage of any kind shall, to the
maximum extent permitted by law, be limited to the maximum sum of RM5,000.00 only.
9.1 You must check the reservation details thoroughly each time before you make a reservation.
9.2 Mayflower reserves the right not to accept any user or reservation (or in some cases, cancel the
reservation confirmation) at our sole discretion and for any cause without giving reasons for the
rejection/ refusal/ cancellation. The causes may include but not limited to the following:
a. Breach of the Terms by you;
b. Suspicion of criminal activity (including but not limited to unauthorized use of a credit or debit
card), fraud or theft;
c. Product/ services not being available or no longer being made available by the Vendor, or where
the Vendor has provided inaccurate price and/or information relating to their products/services;
d. The provision of inaccurate, erroneous or misleading information by you;
e. Problems with credit card electronic communications, information or transactions.
9.3 In certain cases, we may require additional information or verification to validate and confirm the
booking. If you choose not to submit the required additional information, reservations will not be
completed and will be voided.
9.4 Your reservations are not confirmed until you have received a confirmation email from Mayflower
and/or the relevant Vendor. The confirmation email will only be sent to you upon:-
a. The complete provision of all information which are necessary for the reservation of the
selected products and/or services by you; and
b. Mayflower’s receipt of the full payment for the selected products and/or services.
10. Prices & payment
10.1 All prices on the Site are shown in Malaysian Ringgit (“RM”), unless otherwise specifically
10.2 Prices shown on this Site may vary depending on the availability of the products and/or services
and other factors. The Vendors may update the prices of their respective products and/or
services from time to time. Available prices may also include taxes and other charges, and the
respective Vendor may also impose additional charges pursuant to any special requests as may
be made by you.
10.3 You shall be solely responsible for verifying the total costs to be paid for the selected product
and/or services, and such other Vendor’s Terms as may be notified to you when the
confirmation email is sent.
10.4 For all forms of reservation, you must payment within the stipulated time limit, failing which
Mayflower shall reserve the right to cancel your reservation.
10.5 Available payment methods: Mayflower reserves the right to not accept certain credit cards, and
Mayflower can add or remove other payment methods at our sole discretion.
a. Credit card: Mastercard and Visa card, in which case your use of the credit card shall also be
subject to such terms and conditions as may be stipulated by the respective bank;
b. FPX online payment gateway, in which case your use of the payment gateway shall also be
subject to their terms and conditions of use; and/or
c. Where you are a registered member of the Site, you may pay for the selected products and/or
services using the “travel credit” feature.
10.6 Where payment is made via credit card:-
a. You shall ensure that you have sufficient credit on your credit card account to meet all charges
for the products and/or services that you booked/ purchased through this Site.
b. For payment of bookings placed through this Site, and where Mayflower is the merchant on
record, your credit card will be billed by Mayflower for the full price at the time of booking and
confirmation of the booking.
c. Please note that as and when any price is converted from a foreign currency to RM, your card
issuer may charge a conversion fee. Your card issuer may impose a handling fee at the rate of
1.59% (inclusive SST) from the total amount of the transaction in concerned.
d. In the case of credit card fraud or unauthorized use of your credit card by a third party, you
must contact your card issuer immediately after realizing such unauthorized use. Mayflower
shall bear no responsibility over any case of credit card fraud or unauthorized use of your
credit card by a third party, and Mayflower is not obliged to make refunds or repayments to
you as a result of such fraud. As part of our goodwill, we may provide a form of compensation
to you subject to review and approval by us. Mayflower shall accept no liability of the fraud or
unauthorized use of your credit card if it was done through applications or servers other than
our own or if it is as a result of a fault or negligence of your own.
e. By using credit card as your method of payment, you are deemed to have authorized and/or
consented to the following:-
i. charge all fees incurred to the credit card designated by you;
ii. Mayflower’s and/or the respective Vendor’s disclosure of your credit card details to, and/or
the procurement of information from, your card issuer to verify the credit card and
identification details that you have provided;
iii. The verification by Mayflower and/or the respective Vendor that there is sufficient credit on
your account to meet the fees incurred;
iv. Mayflower supplying your billing, payment and identification information (including but not
limited to personal information) to those Vendors who will be supplying the selected
products and/or services to you.
10.7 Where payment is made using the “travel wallet” feature (only applicable to the registered
members of the Site):-
a. The “travel wallet” is a feature where you may accumulate credit to be used in the payment of
your purchases from the Site. You may obtain credit for the “travel wallet” via any one or more
of the following methods:-
i . Through purchase of such credit from Mayflower; and/or
ii. Through refund of your purchase made via the Site. For the avoidance of doubt, you are
entitled to elect the method in which your refund should be given: either by way of cash, or
by way of credit into your “travel wallet”.
iii. The duration of validity of the credit will be made known to you at the time of acquisition.
You will receive a reminder from Mayflower when the credit in your “travel wallet” is
approaching its date of expiry.
b. At the time of payment for your purchase on the Site, you may choose whether to make
payment using the available credit in the “travel wallet” (if any). If you select to make payment
using the “travel wallet” feature, the credit in your “travel wallet” will be deducted towards the
payment of your purchase as follows:-
i. No partial deduction of the credit will be permissible.
ii. Where the available credit in your “travel wallet” is less than the amount of your purchase,
all the available credit in your “travel wallet” will be deducted towards the payment of your
purchase. You will be required to settle the balance outstanding amount either via other
available payment methods.
iii. Where the available credit in your “travel wallet” is more than the amount of your purchase,
and where the available credit has different validity period, the credit with earlier expiry
date will be deducted in priority towards payment of your purchase.
10.8 Where payment is made using the “travel credit” feature (only applicable to the registered
members of the Site):-
a. You may obtain travel credit from Mayflower through exclusive members-only promotion as
may be held by Mayflower from time to time, in which case the duration of validity of such
travel credit will be stipulated in the terms of such promotion. You will receive a reminder
from Mayflower when such travel credit is approaching its date of expiry.
b. At the time of payment for your purchase on the Site, you may choose whether to make
payment using the available travel credit in your account (if any). If you select to make
payment using the travel credit, the travel credit in your account will be deducted towards
the payment of your purchase as follows:-
i. Your use of the travel credit will be subject to a maximum cap of 20% from your total
purchase value from the Site (“Cap Limit”):-
e.g.: You have travel credit amounting to the value of RM500.00 in your account. The total
purchase value made by you from the Site is RM1,000.00. You may only utilize RM200.00
worth of travel credit in your account towards payment of your purchase (RM1,000.00 x
20% = RM200.00).
You will be required to settle the balance outstanding amount of your purchase (if any)
either via your credit card or FPX online payment gateway.
ii . No partial deduction of the travel credit will be permissible.
iii. Where the available travel credit in your account is less than the Cap Limit, all the available
travel credit in your account will be deducted towards the payment of your purchase.
iv. Where the available travel credit in your account is more than the Cap Limit, and where the
available travel credit has different validity period, the travel credit with earlier expiry date
will be deducted in priority towards payment of your purchase.
v. You will be required to settle the balance outstanding amount either via your credit card or
FPX online payment gateway.
c. In the event where you have both available credit in your “travel wallet” as well as available
travel credit in your account, you may have the option to use either one of the “travel wallet” or
travel credit features, or both the said features in the payment of your purchase. Where you
have opted for payment using both the “travel wallet” as well as the travel credit features, the
payment for your purchase will be deducted in the following order of priority:-
i. The available credit in your “travel wallet”;
ii. The available travel credit in your account. In this regard, the applicable Cap Limit will be
20% of the balance outstanding amount after deduction of the available credit from your
e.g.: You have credit amounting to the value of RM500.00 in your “travel wallet”, and travel
credit amounting to the value of RM500.00 in your account. The total purchase value
made by you from the Site is RM1,000.00. The RM500.00 from your “travel wallet” will first
be deducted from your purchase amount, leaving a balance outstanding amount of
RM500.00. You may only utilize RM100.00 worth of travel credit in your account towards
payment of your balance outstanding purchase (RM500.00 x 20% = RM100.00). You will
be required to settle the remaining balance sum of RM400.00 either via your credit card or
FPX online payment gateway.
d. For the avoidance of doubt, the “travel credit” payment feature shall NOT be applicable to any
booking or purchase made using promo codes.
10.9 Requests for changes, cancellation & refund
a. All requests for changes, cancellation and/or refund in respect of any reservation made via the
Site shall be made to Mayflower during our office hours from 9:00a.m. to 6:00p.m., every
Monday to Friday.
b. Any changes and/or cancellation of your reservation shall be subject to the Vendor’s Terms of
the respective Vendor.
c. Some Vendors may impose certain fees for processing your request to change and/or cancel
the reservation (as may be indicated in the Vendor’s Terms), and you hereby agree to pay any
such fees as may be imposed by the Vendor that you incur.
d. For travel packages:-
i. You are generally not allowed to make any changes and/or cancellation to the package
purchased. Any change and/or cancellation of the whole or part of the package will render
the initial amount paid forfeited, and you may also lose whatsoever benefit(s) that you may
initially be entitled to from the original package (including but not limited to any savings
made from the package).
ii. In the event a Vendor were to cancel an element of a travel package, Mayflower may at its
absolute discretion either choose to cancel that particular package as a whole, or substitute
it with another element which is substantially equivalent to the cancelled element.
Mayflower shall not be liable to any cancellation of a travel package by a Vendor and/or the
consequences of that particular element cancellation.
e. Subject to the imposition of the Administration Fees (as defined in Clause 12.1 below),
Mayflower may assist in liaising with the respective Vendor(s) to process your request for
change, cancellation and/or refund. In the event of any refund by the Vendor(s), Mayflower
reserves the right to set-off the Administration Fees and/or such other fees as may be due and
owing by you to Mayflower from the Vendor(s)’ refunds before the balance sum is remitted to
10.10 Mayflower’s fees
a. Mayflower may impose the following fees upon you in the provision of the Services:-
i. Mayflower may charge a sum which to be determined as administration fees to process
any of your requests for amendment, cancellation and/or refund (“Administration Fees”).
Please note that this Administration Fees is not inclusive of any amendment or
cancellation charges as may be imposed by the respective Vendors.
ii. In the event where you require Mayflower’s assistance in booking any of the products
and/or services offered by the respective Vendor via the Site, you may be charged a
booking fee for the processing of each request by Mayflower (“Booking Fees”).
b. Mayflower reserves the absolute discretion to: from time to time. The revision of the fees
and/or the imposition of any new fees by Mayflower shall be effective upon the date of their
publication on these Terms. All the request of changes/ booking will only be proceeded
upon requestor’s agreement to the fees may apply.
i. revise the Administration Fees and/or Booking Fees; and/or
ii. impose such other fees and at such rate as it may deem fit for the provision of the
Services from time to time. The revision of the fees and/or the imposition of any new
fees by Mayflower shall be effective upon the date of their publication on these Terms.
All the request of changes/ booking will only be proceeded upon requestor’s agreement
to the fees may apply.
10.11 Reviews, comments and other submissions
a. Should any part of this Site offer you the opportunity to join in or read from a forum, please
be aware that any communications posted on the forum represent the views of the
individual who posted such communication and are not to be taken as the views of
Mayflower. Mayflower accepts no responsibility or liability for anything posted on a forum by
any user of the forum.
b. Although Mayflower is under no obligation to review or monitor the submissions to the Site,
Mayflower reserves the absolute rights to do so in its sole discretion. Mayflower further
reserves the right to edit, reject or remove any submission, in whole or in part, for any reason
or for no reason.
c. By submitting, transmitting, posting or otherwise providing any contents (including but not
limited to photographs, information, text, images, videos, suggestions and ideas) to
Mayflower via the Site (collectively, the “Submissions”), you hereby expressly waive any and
all rights that may subsist in your Submissions and agree that you have no objection to the
publication, use, modification, deletion or otherwise exploitation of your Submissions by
Mayflower for any purpose (including but not limited to advertising, marketing and
a. The rating system on this Site is provided for your reference only, and Mayflower does not
guarantee the accuracy of the ratings. The existing ratings are based on information given
by third parties such as suppliers, users or other review websites.
10.13 Travel requirements
a. You shall be solely responsible in ensuring that:-
i. your travel documents are in order; and
ii. you meet the foreign entry requirements as may be imposed by the country that you are
traveling from, into, over or transiting in.
Mayflower shall accept no liability whatsoever if you are refused entry onto the flight or into
any destination due to failure on your part to carry the correct passport, visa or other
documents as may be required by the relevant airline, authority or country.
b. By offering or facilitating travel to a particular destination, Mayflower does not represent or
warrant that travel to such destination is advisable or without risk, and Mayflower shall not
be liable for any injury, damages or losses that may be suffered and/or incurred by you
resulting from your travel to such destinations.
10.14 Promotions etc.
a. Mayflower may offer promotions on this Site from time to time. Please note that these
promotions may involve different conditions and requirements, as may be stipulated by
b. Promo codes promotion:
i. Promo codes may be made available by Mayflower from time to time to offer additional
savings on selected product and/or service offered by selected Vendor.
ii. Such promo code promotion may be subjected to a minimum spending requirement, or
such other terms and conditions as may be stipulated by Mayflower on this Site. The
promo code promotion may also be subject to availability and made available on a first
iii. Promo codes are valid for the duration of the respective promotion only and only one
promo code may be used for each booking. In the event where multiple promo codes are
available at the same time, they are not cumulative and it is at your discretion to select
the coupon code that you wish to apply.
iv. Promo codes are not exchangeable for cash, non-transferable and non-refundable.
v. Mayflower reserves the absolute right to amend or withdraw a promo code promotion at
any time without prior notice and without assigning any reason whatsoever.
10.15 Registration as member
a. As a member of the Site, you will be entitled to enjoy the following non-exhaustive list of
i. First to receive updates on any promotion available under the Site;
ii. Exclusive members-only promotion which may be held and notified to you from time to
time by Mayflower;
iii. Availability of the “travel credit” function to pay for the purchases made via this Site
(please refer to Clause 10);
iv. The ability to view your travel history stored on this Site as well as your upcoming trips.
b. You may register yourself as a member of this Site by providing us with the current,
complete and accurate information of yourself, as may be requested by the online
registration form here.
c. If you are registering as:
i. an individual, you must be at least eighteen (18) years of age and is capable of entering
into a legally binding agreement.
ii. a company, you must be a legally incorporated company in Malaysia.
d. Upon your submission of the required information via the online registration form, your
registration process will be completed. You will be then given an account to access the
Site, whereby you will then need to set your log-in ID and password to access the|
account (collectively referred to as the “Log-In Credentials”).
e. You shall be responsible for maintaining the confidentiality, security and use of your Log-In
i. You shall be solely responsible to Mayflower for all activities that occur under your
ii. You shall be fully responsible for any accidental or unauthorized disclosure of your Log-In
Credentials to any other person and shall bear the risk of any unauthorized usage of your
iii. If there has been any unauthorized access to your account, you shall notify Mayflower as
soon as practicable. Until Mayflower actually receives such notification, you shall
remain responsible for any access and all use of the Site by the unauthorized person.
Mayflower shall reserve the right to impose any administration fees in disabling and/or
re-programming your Log-In Credentials.
f. Mayflower reserves the absolute rights and discretion to suspend and/or terminate your
account, if Mayflower determines or reasonably suspects that:-
i. you have violated any of these Terms;
ii. you have provided false information and/or documentation to Mayflower;
iii. you are or may be engaged in any unauthorized and/or dishonest and/or fraudulent
account activity or behavior.
10.16 Privacy Protection
a. Mayflower may use and disclose any personal information collected by us about you in
such personal information to the Vendors as may be required to complete your reservation
and/or purchase. You accept that the recipients of this disclosure may not have in place
privacy policies equivalent to Mayflower’s.
10.17 Governing law, jurisdiction & limitation of action
a. These Terms are governed exclusively by and are to be interpreted in accordance with the
laws of Malaysia. Any and all actions, disputes or controversies arising out of or in relation
to these Terms and/or the use of this Site shall be submitted to the exclusive jurisdiction of
the court of Malaysia.
b. You agree that you will bring any claim or cause of action arising from or relating your
access or use of this Site within two (2) years from the date on which such claim or action
shall arise or accrued, failing which you shall be deemed to have irrevocably waived your
cause of action against Mayflower.
a. Mayflower shall not be held liable for any non-performance or violation of these Terms, or
any damage or harm to users caused by act or condition beyond its reasonable control
(“Force Majeure Event”). Force Majeure Event shall include but not limited to natural
disaster, epidemic, riot, war, embargo, sanctions, changes in laws or regulations, civil
disorder, labor strikes and so forth.
b. If any one or more of the provisions of these Terms is invalid, illegal or unenforceable in any
respect, the validity, legality and enforceability of the remaining provisions hereof shall not
be affected in any way or impaired thereby.
c. Failure by Mayflower to enforce any provision of these Terms at any time shall not be
construed as a waiver of Mayflower.